Frequently Asked Questions
If you have additional questions please email us at info@coppermugs.com.
Product Information
Yes. However, it is more accurate to say that copper mugs are not unhealthy to drink from. They do provide some level of resistance to bacterial build-up but should be washed regularly (like anything else you eat or drink from).
Yes, our Copper Mugs are made from 100% Pure copper.
Copper mugs are used to keep drinks cold and to pay homage to the original Moscow Mule. Plus, they look great and are quite durable.
Yes, it’s 100% pure copper inside. There is a food safe lacquer applied to the outside of our mugs to help protect them and keep them shining bright.
Yes. Though “tarnished” could be described as copper’s natural “patina” which occurs as it ages. Some individuals prefer this look, but it can easily be washed away. There are a number of processed solutions and home remedies available. We recommend cleaning your mugs with our 5 step process.
Yes. They are 100 percent solid copper. Some of our styles have brass handles, but what contacts your drink is always 100% pure, beautiful copper. We do accept special orders for mugs with a lining or plated with copper.
Yes, we place a thin layer of food-safe lacquer on the outside of the mug to protect it’s shine longer. The inside of the mug is not lacquered in order gain the full benefit of drinking from copper.
Yes, real copper does tarnish over time. Some love the beauty that comes with the age and natural patina of copper. If not, the mugs can be shined to look the way they did the day you bought them! Please refer to our care page for more information
Cleaning is simple. Hand-wash only with warm soap, water, and a soft sponge/cloth. We recommend thoroughly drying your pieces after use as excess moisture can cause the pieces to tarnish faster. Please refer to our care page for more information.
All our copper items are handcrafted by artisans in India.
Placing an Order
We offer set discounts on our mugs when you purchase certain quantities. The discounts are reflected in the drop down menu for each set quantity on the item page. Moscow Mule Mugs are not packaged in “sets”, each mug is individually boxed; we simply offer you a discount for purchasing more! Set discounts are only available on our copper mugs.
If you would like to return your online purchase, email us at info@coppermugs.com with your order number to obtain a return authorization within 5 days of receiving your shipment.
If you receive a damaged or defective item, please notify us within 14 days by email along with a photo of the damage/imperfection. We will offer a replacement or a full refund for items that are deemed defective or damaged. Approved returns that are not damaged or defective will receive a refund for the purchase amount, less shipping charges.
In order to receive a refund, items must be returned unused and in their original packaging (protective wrapping and box). If required, a re-stocking fee of 15% may be charged. Customized items are not eligible for a refund.
For bulk/wholesale items, we recommend reviewing your order when it is received for any errors or items that may have been damaged during shipping. If there are any issues with your order, please notify us within 30 days of receiving your order. We do not offer returns on customized items but will replace items deemed defective or damaged.
Please refer to the shipping page on our website for processing and shipping times.
We ship to US and Canada only. Please note that all pricing on our website is in USD. Free and flat-rate shipping only applies to continental US.
Yes, we can be reached at (800) 294-1276 or info@coppermugs.com for customer service inquiries between the hours of 9:30am-4:30pm Monday through Friday MST. We are closed on all major holidays. If you are unable to reach us, leave a message and your call will be returned promptly. Please note: we do not take orders over the phone.
We do not offer gift cards at this time.
We are currently working on a new wholesale experience for online ordering.
All wholesale accounts must be approved by sending an email to info@coppermugs.com with your business type, location (if you have a storefront), link to your website or social media page, and Seller’s Permit. Once approved, a wholesale account manager can help place a wholesale order for you.
Yes! We love to make mugs for special events and weddings. To inquire about pricing and customization options, email us with your event information including event date, logo, and desired mug style to info@coppermugs.com.
Yes, throughout the year we offer special sales, limited edition pieces, and even giveaways. To receive information about sales or limited edition pieces when they are released, join our email list by going to the bottom of the website and entering your email address.
We only send out occasional emails and you can cancel your subscription at any time. While some sales are only announced to our email list; giveaways and certain sales are announced on social media – follow us on Facebook or Instagram!
Please note that website promotions do not apply to wholesale, bulk or wedding orders unless indicated in the promotion details.
Miscellaneous
Since copper is a conductor we don’t recommend serving HOT beverages since the lip of the mug can get quite hot depending on the temperature of the beverage. Warm and cold beverages are ideal for use with a copper mug.
While there are a number of options for cocktails, including glass, copper is the cocktail-cup royalty when it comes to the mule. Not only is it perfectly suited to keep the temp of your chilly, bubbly Moscow Mule, but copper is a natural substance and is highly durable to everyday impacts and the inevitable effects of time. Ultimately, its conductivity makes it an ideal choice for cold beverages with complex combinations of flavors–like the Moscow Mule!
A Moscow Mule does not have to be in a copper mug–that is, unless you want to do it right. A true Moscow Mule will come in a copper mug not only because it was originally served this way, but also because the temperature-conserving properties and other qualities of copper enhance the bubbly, spicy, refreshing experience of a Moscow Mule.
Yes. They are durable, and they last for years and are very easy to clean. Though pure copper may develop a “patina,” or aged look (beauty spots?), those can be cleaned away or left for a vintage appeal.
A copper mug is a mug made of copper. The original copper mug has a hammered finish which is intended to improve the maintain a more constant surface temperature. This keeps cold drinks cold for longer.
Yes. The sooner you accept this, the better for everyone (including yourself). The Moscow Mule was born in a copper mug, and to this day there is nary another vessel worth competing with the cold temperature-keeping, eye-dazzling appeal of the copper mug.
They are made of copper, which is a great conductor of heat. This means that the drink inside will stay cold longer. This temperature maintenance is especially beneficial to keeping balance between flavors of a cocktail when there is a carbonated beverage and complex flavors (spicy, citrus) involved–as in a Moscow Mule.
You should look for a mug that is indeed made of copper. 100% copper, to be exact. The handle should be securely affixed to the container. We recommend going with a mug which has been finished with a food safe lacquer, too. The finish, smooth or hammered, is up to you. That said, the hammered finish is more traditional especially for a Moscow Mule, and some say that it enhances copper’s ability to keep your drink nice and chilly.
Black spots are a natural result of the handcrafted process. These occur during hammering and shaping, adding character to your mug. They’re not defects but signs of authentic craftsmanship.
Copper naturally develops a patina over time due to oxidation. This discoloration enhances its charm and proves its authenticity. If you prefer a shiny look, regular polishing can restore its original finish.
No. Natural imperfections like pits and spots are a part of the artisanal process. However, if there’s a true defect, such as a structural issue, our team is here to help. Reach out, and we’ll make it right.